Refund Policy

At My Store, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. In line with this commitment, we have implemented a comprehensive refund policy to ensure that our customers are protected and have peace of mind when making a purchase.

1. Eligibility: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received. Please note that certain products, such as personalized items or perishable goods, may not be eligible for a refund.

2. Timeframe: We offer a 7-day refund policy, starting from the date of delivery. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund.

3. Refund Process: To initiate a refund, please contact our customer support team with your order details and the reason for the return. Our team will guide you through the process and provide you with a return authorization number, if applicable.

4. Return Shipping: The customer is responsible for the return shipping costs, unless the item received is defective or damaged. We recommend using a trackable shipping service to ensure that the item reaches us safely.

5. Refund Method: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe.

6. Non-Refundable Items: Certain items are non-refundable, including gifts, opened parcel, and same item received you ordered at our store. Please check the product description or contact our customer support team for more information.

7. Exchanges: We currently do not offer exchanges. If you would like to exchange an item, please follow the refund process and place a new order for the desired item.

8. Exceptions: In some cases, exceptions to our refund policy may be made for extenuating circumstances. Please contact our customer support team for further assistance.

9. Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or questions regarding our refund policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing fragesse Store. We appreciate your trust in our products and services.